Privacy at Moojez

Page views are counted so we know which books are read. For this count, a one-way code is made from your IP address and browser; it changes every day and cannot be traced back to you. This count stores neither your IP address, nor your browser name, nor anything else about you. There are no advertising cookies and no third-party trackers.

The site's visits are also counted by its own analytics (Umami, running on our own server, with no third party): for each visit it records the browser type, the operating system, the kind of device (phone or computer) and the country - without your IP address or anything that leads back to you.

If a page breaks in your browser, or the app breaks on your phone, an error report is sent to us so we can fix it: the page or screen, the browser or app version, the error with its stack (where in the program it happened), the few steps just before it (the pages opened and the requests made, without their full addresses), the device model and operating system, and your account's id when you are signed in - never your number or your name. The reports are kept on Moojez's own server, go to no other company, and are deleted after 90 days.

What you do on the site or in the app is recorded too, so we know where Moojez helps and where it does not: the pages you open, your searches, how many minutes you read or listened (only while the page is truly in front of you or the voice is playing), where you left a part, and buttons such as save or buy. Each comes with the kind of device, the operating system, the app version and the kind of connection (Wi-Fi or mobile). For this the browser or the app keeps a random code for the device itself - not your number, not your name. This record is kept thirteen months and then deleted.

• Mobile number — the key to your account. It is used only to send your login code: no advertising SMS, and it is never given to anyone else.
• First name — only if you write it, so we can call you by it. It can stay empty.
• What you read — the books you have saved, the parts you have opened or finished, the stars you have given a book, the sentences you have highlighted and the books you bought on their own. This is your library, and that is why it is kept.
• Devices — the name of each device you have signed in on (such as the browser or phone), the IP address and time of its last use; so you can see your devices in the settings, sign out of any of them, and your account is not open in more than three places.
• Notification address — if you allowed notifications, the address your browser or phone gives us for sending them; used only for the free book of the day.
• Login codes — hashed, with the number and the IP address that asked for them, so nobody can flood a number with codes. The code itself is never written down, and this record is deleted after a month, or sooner when the account is deleted.
• What you do — the same record as above, this time beside your account; so we know how much readers read and listen, which books they finish and where the app is slow. Kept thirteen months.
• Account history — each sign-in and sign-out, a wrong code typed, a device put out of the account, a change of name and every step of a payment, with the time and the IP address; so that if something goes wrong, or someone touches your account, we can find it. Your number is written half-hidden in it. Deleted after a year.
• The server's log — every request that reaches the server, with the IP address, the time and what the answer was; to find errors and stop abuse. Kept ninety days.
• Support messages — if you write to us: the message, the number you gave us to reply on, and the device name; so we can answer you. Deleted after a year, or sooner when the account is deleted.
• Payments — the amount, the plan, the time and the payment gateway's reference code; for accounting and for following up any payment. Your card number never reaches us; it is entered at the bank's gateway.

None of this is sold or given to anyone, and it is used for nothing but running Moojez.

In the settings, on the site or in the app, choose «حذف حساب» (Delete account) at the bottom and type the code sent to your number by SMS. Your mobile number, name, library, stars, highlights, devices, support messages and notification address are deleted at once and cannot be restored. If you sign in again with the same number, a new account is made from scratch. The record of what you did is cut loose at once from your account and from your device's code, and stays only in the totals.

The account history (sign-ins and payments, with the number half-hidden) stays for a year from that day and is then deleted; the server's log for ninety days. The only thing that stays longer is the record of payments - amount, time and reference code - which financial accounting requires. It is separated from your account and is no longer linked to your number or your name.

If you paid with a discount code that each person may use only once, that payment keeps a keyed hash of your number - not the number itself - so the same code cannot be used again from a new account on the same number.

To leave one device, the «خروج» (Sign out) button is enough; everything you have read stays where it is.

Write to us through the support page or at info@moojez.com.